Privacy Policy

Last updated: 25 August 2026

Precision Aviation Theory (PAT) respects the privacy of its students, customers and website visitors and is committed to handling personal information responsibly and securely.

This Privacy Policy explains what information PAT may collect, why we collect it, how it may be used and disclosed, and the measures we take to protect it.

1. Who We Are

Precision Aviation Theory provides aviation theory education, examination preparation, practice examinations, training materials and related educational services.

Precision Aviation Theory
Perth, Western Australia, Australia
ABN: 49 262 185 911
Email: info@precisionaviationtheory.com.au
Telephone: 0402 591 678

2. Information We May Collect

The information PAT collects depends on how you interact with us and the products or services you use.

We may collect information including:

your name;
email address;
telephone number;
billing and contact information;
PAT username and account information;
information you provide when creating or updating your account;
products, courses and examination packages you purchase;
order, payment and transaction information;
course enrolment and access information;
practice examination attempts, answers, results and performance history;
Knowledge Deficiency Reports (KDRs) and related training records;
correspondence and communications with PAT;
information submitted when requesting support or a refund;
communication preferences;
technical information such as IP address, browser information, device information and login activity; and
other information you voluntarily provide to PAT.

Where reasonably possible, PAT only collects information necessary for its business activities and the provision of its products and services.

3. Why We Collect and Use Personal Information

PAT may collect, use and retain personal information for purposes including:

creating and administering student accounts;
processing purchases and orders;
providing access to purchased products and services;
managing course enrolments;
delivering online and face-to-face training;
operating the PAT Exam Centre and Learning Centre;
recording examination attempts, results and training history;
generating and maintaining KDRs and other educational records;
providing customer and technical support;
processing refunds and resolving payment or account issues;
maintaining the security and integrity of PAT systems;
detecting or investigating fraud, misuse or unauthorised account access;
maintaining business, financial and taxation records;
complying with legal and regulatory obligations;
improving PAT products and services; and
communicating with students and customers as described below.

4. Student Accounts

Students may be required to create or use a PAT account to access purchased products and services.

PAT may retain information associated with a student account including purchases, access entitlements, examination activity, results, KDRs and other training records.

Students are responsible for maintaining the confidentiality of their login credentials and should notify PAT if they believe their account has been accessed without authorisation.

PAT may collect and review login or technical information where reasonably necessary to protect student accounts, investigate suspected misuse or maintain platform security.

5. Purchases and Orders

When you purchase a PAT product or service, PAT may collect and retain information necessary to process and administer the transaction.

This may include your:

name;
contact details;
billing information;
products purchased;
order number;
transaction amount;
transaction status;
payment method;
refund information; and
other information required to administer the order.

PAT uses WooCommerce and related systems to manage ecommerce transactions and customer orders.

Order and transaction records may be retained where required for accounting, taxation, dispute resolution, fraud prevention or other legitimate business and legal purposes.

6. Payment Card Information

PAT uses third-party payment processing services to process card payments.

Card information entered into a secure payment interface is transmitted to and processed by the relevant payment service provider.

PAT does not intentionally store complete payment card numbers or card security codes (CVV/CVC) within its own PAT application or website database.

PAT may receive and retain limited information relating to a payment transaction, such as:

the payment method or card type;
limited or masked card information where provided by the payment processor;
transaction identifiers;
transaction status;
payment amount; and
information necessary to identify, administer or refund a transaction.

PAT currently uses payment services associated with NAB and Visa Acceptance Solutions for online card-payment processing.

Payment providers may collect and process information in accordance with their own privacy, security and regulatory obligations.

7. Protection of Cardholder and Customer Information

PAT takes reasonable measures designed to protect customer and account information from unauthorised access, loss, misuse, alteration or disclosure.

Depending on the system or service involved, these measures may include:

encrypted HTTPS connections;
secure third-party payment processing;
restricted administrative access;
account authentication and access controls;
software and security updates;
security monitoring and logging;
limiting access to information according to operational need; and
avoiding the intentional storage of complete card numbers and card security codes within PAT systems.

No website, network or electronic storage system can be guaranteed to be completely secure. PAT therefore cannot guarantee absolute security but takes reasonable steps appropriate to the nature of the information and services involved.

8. Examination and Training Information

PAT may collect and retain information relating to a student’s use of its educational products, including:

courses and subjects accessed;
examination attempts;
answers submitted;
examination results and scores;
completion information;
KDRs;
knowledge-deficiency information;
access history; and
other educational or training records generated through the PAT platform.

This information may be used to provide PAT services, maintain student records, generate reports, improve educational products and provide students with relevant learning information.

Where a student submits evidence of an external examination result or KDR to PAT, that information may be retained as part of the student’s training or account records where reasonably necessary.

9. Communications

PAT may send communications necessary to provide and administer its products and services.

These may include:

account and security notifications;
password reset messages;
purchase and payment confirmations;
access notifications;
expiry or course-access information;
important information affecting a purchased product or service;
course booking or scheduling information;
service or platform notices; and
responses to support or account enquiries.

These communications are operational or service-related and may be necessary for PAT to provide the relevant product or service.

10. PAT Bulletin

PAT may offer an optional PAT Bulletin containing aviation education and industry information such as:

legislative or regulatory changes;
CASA updates;
examination or syllabus changes;
aviation knowledge updates; and
other information relevant to aviation students.

Subscription to the PAT Bulletin is optional.

Students and other subscribers will be able to opt in to receiving the Bulletin and may unsubscribe from optional Bulletin communications.

11. Marketing and Promotional Communications

PAT may separately offer optional marketing communications concerning matters such as:

new products or courses;
special offers;
promotions;
discounts; and
other PAT commercial announcements.

Marketing communications are separate from the PAT Bulletin.

Where an opt-in is required, PAT will seek the appropriate consent before sending such communications.

A person may therefore choose, where available, to receive the PAT Bulletin without subscribing to promotional communications, or vice versa.

Recipients may unsubscribe from optional marketing communications using the method provided in the communication or by contacting PAT.

12. Cookies and Similar Technologies

PAT and the software used to operate its website may use cookies and similar technologies.

Cookies may be used for purposes including:

maintaining login sessions;
remembering account or website preferences;
operating shopping-cart and checkout functionality;
maintaining website security;
supporting payment and ecommerce functionality;
understanding website operation and performance; and
providing functionality necessary for the PAT platform.

Some cookies may be necessary for the website, student portal, shopping cart or checkout to function correctly.

Third-party services used by PAT may also set or use cookies in accordance with their own policies.

13. Sharing and Disclosure of Information

PAT does not sell customers’ personal information.

PAT may disclose or provide access to personal information where reasonably necessary to operate the business or provide its services, including to service providers involved in:

website and application hosting;
ecommerce and order processing;
payment processing;
email delivery and communications;
information technology and security;
accounting and professional services; and
other services necessary to operate PAT.

PAT may also disclose information where:

required or authorised by law;
necessary to respond to a lawful request from a government, court or regulatory authority;
reasonably necessary to investigate fraud, security incidents or unlawful activity;
necessary to protect PAT’s legal rights or intellectual property; or
the individual has authorised the disclosure.

Where practical, PAT seeks to use reputable service providers appropriate to the information and services involved.

14. Overseas and Third-Party Services

Some technology and service providers used by PAT may operate infrastructure or process information outside Australia.

The location in which information is processed may depend on the systems and service providers used by PAT from time to time.

Where PAT uses third-party services, those providers may handle information according to their own privacy policies and applicable legal obligations.

15. How Long We Retain Information

PAT retains personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, educational, security and legal requirements.

Different types of information may therefore be retained for different periods.

For example, PAT may retain:

financial and transaction records where required for accounting or taxation purposes;
student training and examination history where necessary to operate student accounts or maintain educational records;
security and system records for reasonable security and troubleshooting purposes; and
correspondence where necessary to resolve enquiries, complaints or disputes.

Information that is no longer reasonably required may be deleted, de-identified or securely disposed of where appropriate and subject to applicable legal requirements.

16. Accessing or Correcting Your Information

Students may be able to view or update some personal information through their PAT account.

You may also contact PAT to request access to or correction of personal information PAT holds about you.

PAT may need to verify your identity before providing access to or changing personal information.

There may be circumstances in which PAT is required or permitted by law to retain information or decline a particular request.

17. Data Security Incidents

If PAT becomes aware of a data-security incident involving personal information, PAT will investigate the incident and take reasonable steps appropriate to the circumstances.

Where notification is required under applicable law, PAT will take reasonable steps to provide the required notifications.

18. External Websites and Services

The PAT website may contain links to, integrations with or content provided by external websites or services.

PAT is not responsible for the privacy practices of independent third parties.

Users should review the privacy policies of third-party services where appropriate.

19. Children’s Privacy

PAT products are primarily intended for aviation students and customers capable of undertaking the relevant training or examination preparation.

Where personal information concerning a person under 18 is provided to PAT, PAT will handle that information in accordance with applicable legal obligations and the circumstances in which it was provided.

20. Changes to This Privacy Policy

PAT may update this Privacy Policy from time to time to reflect changes to its products, services, technology, business practices or legal requirements.

The current version will be published on the PAT website with the date it was most recently updated.

21. Contact Us

Questions, concerns or requests relating to privacy or personal information can be directed to:

Precision Aviation Theory
Perth, Western Australia, Australia
ABN: 49 262 185 911
Email: info@precisionaviationtheory.com.au
Telephone: 0402 591 678